Is Your Office Productivity Flowing Like a River?

By: Shad Bookout

“You drown not by falling into a river, but by staying submerged in it.”-Paulo Coelho

river 1Every second of every day at your leasing office is just another drop in the endless river that is the life’s blood of your apartment community. There are times when the needs of residents rain down, causing the flow of the river to turn into a flood of challenges for your work day. There are also droughts where it seems that the flow of new residents has become the trickle of a few drops. If you are not careful, the river will control you like a leaf floating towards the ocean.

You Can Control the Flow

“Time is a sort of river of passing events, and strong is its current; no sooner is a thing brought to sight than it is swept by and another takes its place, and this too will be swept away.” – Marcus Aurelius

river 2Every second of every day, you make a series of choices that allow you to control the flow of your time or to fall victim to the raging river of distraction. Some rivers are able to be dammed – at least for a temporary piece of time. But the power of the river eventually catches up to all obstacles, and it eventually will bust through the dam and overrun its banks. Much in the same way, you create systems and policies to help control your workflow. But when the flow of residents and their needs becomes overwhelming to you (and your team), you lose control over your time and often fall victim to the torrent. When this happens, you will grasp at anything to help you stay afloat.

Sometimes the River Changes Course

“The river flows, but it follows a path. When it tires of one journey, it rubs through some rock to forge a new way.” – Kekla Magoon

river 3Every second of every day, the flow of your day only goes uninterrupted until a rock falls into your river and alters your course. When this happens, you either change the direction in which your river flows and go around the obstacle, or you spend the time it takes to wear away the obstructions. These boulders in your workflow come in the form of absent coworkers, unforeseen resident needs or distractions that seem to endlessly get in the way. Each new challenge brings new opportunities. You can float above and manage the new course, or you can fall victim to the ever-changing rapids and have your day washed away.

How to Control the Flow

“Water can flow or it can crash. Be water, my friend” – Bruce Lee

river 4Every second of every day, it is up to you to control the flow of your day. You are the river that must feed the thirst of your customers – your residents. When met with a flood of distractions, you must reinforce your banks. When obstacles come (both large and small), you must change the flow and wear away the barriers to your accomplishment. There are things you can do to help control the flow of your river. Make sure you are planning for the changes ahead. Make sure that you are the most knowledgeable person on your team and setting the pace you want others to follow.  Finally, be sure that you have the tools that you need so that every drop helps you flow ever closer to the ocean of success.

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